FAQ2019-10-08T17:16:39-05:00

FAQ

Find answers to our most commonly asked questions. If you are still unable to find what you are looking for, please contact us.

What is Cass Bank’s routing number?2017-10-18T16:59:08-05:00

081000605

What is the Cass Bank holiday schedule?2018-12-20T16:23:41-05:00

Cass Bank offices and branch locations will be closed on the following holidays:

2019

  • Tuesday, January 1 – New Year’s Day
  • Monday, January 21 – Martin Luther King, Jr. Day
  • Monday, February 18 – Presidents’ Day
  • Monday, May 27 – Memorial Day
  • Thursday, July 4 – Independence Day
  • Monday, September 2 – Labor Day
  • Monday, October 14 – Columbus Day
  • Monday, November 11 – Veterans Day
  • Thursday, November 28 – Thanksgiving Day
  • Wednesday, December 25 – Christmas Day
What are the branch hours for Cass Bank locations?2017-10-18T17:05:48-05:00

Branch locations are open Monday – Friday, from 8:30 a.m. to 5:00 p.m.

What are Cass Bank’s cut-off times for deposits, transfers, and payments?2017-10-27T13:39:01-05:00
  • Deposits received before 2:00 p.m. Central time will be processed on that same business day.
  • Deposits made via remote capture before 4:00 p.m. Central time will be processed on that same business day.
  • Deposits received via our night depositories will post the next business day.

 

How do I stop payment on a check or ACH draft?2017-10-27T16:42:10-05:00

Contact Customer Service at 314-506-5678 or if you are an existing eBanking customer, you can request stop payments via the portal.

What do I do if I suspect fraudulent or unauthorized transactions on my account(s)?2017-10-18T17:06:03-05:00

You should immediately contact your relationship officer or Customer Service at 314-506-5678.

How do I report a suspicious/phishing email?2017-10-18T17:07:56-05:00

If you suspect you have received a suspicious, fraudulent and/or phishing email, please contact Customer Service at 314-506-5678.

What if I forgot my online banking username?2017-10-24T13:47:22-05:00

Contact the eBanking administrator at your company.

What if I forgot my online banking password?2017-10-27T13:48:48-05:00

You can reset your password by following the steps on “reset your password” on the eBanking login page.

How do I enroll in online banking?2017-10-18T17:08:47-05:00

To enroll in eBanking, fill out this enrollment form. A Customer Service representative will contact you within 24 hours.

What type of treasury management services does Cass Bank offer?2017-10-18T17:08:53-05:00
  • eBanking with technical support
  • Remote deposits
  • ACH and wire payments
  • International payments
  • Direct deposit of payroll
  • Card solutions
  • Positive Pay
  • Zero balance accounts
  • Sweeps
  • ACH blocks/filters

Contact Treasury Services at 314-506-5587 to learn more.

What are Cass Bank’s interest rates?2017-10-18T17:08:57-05:00

If you are looking for interest rates on deposit accounts, please contact Customer Service at 314-506-5678.

How do I apply for a loan?2019-02-12T12:20:54-05:00

If you are interested in applying for a loan, please contact Customer Service at 314-506-5678 or complete this online form:

 

How do I open an account?2019-02-12T12:19:58-05:00

If you are interested in opening an account at Cass Bank, please submit a request on the Contact Us form and a Customer Service representative will be in touch with you