FAQ2019-10-08T17:16:39-05:00

FAQ

Find answers to our most commonly asked questions. If you are still unable to find what you are looking for, please contact us.

What is Cass Bank’s routing number?2022-01-12T10:22:37-06:00

081000605

What is the Cass Bank holiday schedule?2022-01-12T10:33:40-06:00

Cass Bank offices and branch locations will be closed on the following holidays:

2022

  • Monday, January 17 – Martin Luther King, Jr. Day
  • Monday, February 21 – Presidents’ Day
  • Monday, May 30 – Memorial Day
  • Monday, June 20 – Juneteenth
  • Monday, July 4 – Independence Day Observed
  • Monday, September 5 – Labor Day
  • Monday, October 10 – Columbus Day
  • Friday, November 11 – Veterans Day
  • Thursday, November 24 – Thanksgiving Day
  • Monday, December 26 – Christmas Day Observed
What are the branch hours for Cass Bank locations?2022-01-12T10:30:55-06:00

Branch locations are open Monday – Friday, from 8:30 a.m. to 5:00 p.m.

What are Cass Bank’s cut-off times for deposits, transfers, and payments?2022-01-12T10:36:12-06:00
  • Deposits received before 2:00 p.m. Central time will be processed on that same business day.
  • Deposits made via remote capture before 4:00 p.m. Central time will be processed on that same business day.
  • Deposits received via our night depositories will post the next business day.

 

How do I stop payment on a check or ACH draft?2022-01-12T10:34:40-06:00

Contact Customer Service at 314-506-5678 or if you are an existing eBanking customer, you can request stop payments via the portal.

What do I do if I suspect fraudulent or unauthorized transactions on my account(s)?2022-01-12T10:31:11-06:00

You should immediately contact your relationship officer or Customer Service at 314-506-5678.

How do I report a suspicious/phishing email?2022-01-12T10:31:35-06:00

If you suspect you have received a suspicious, fraudulent and/or phishing email, please contact Customer Service at 314-506-5678.

What if I forgot my online banking username?2022-01-12T10:36:25-06:00

Contact the eBanking administrator at your company.

What if I forgot my online banking password?2022-01-12T10:34:58-06:00

You can reset your password by following the steps on “reset your password” on the eBanking login page.

How do I enroll in online banking?2022-01-12T10:37:24-06:00

To enroll in eBanking, fill out this enrollment form. A Customer Service representative will contact you within 24 hours.

What type of treasury management services does Cass Bank offer?2022-01-12T10:36:59-06:00
  • eBanking with technical support
  • Remote deposits
  • ACH and wire payments
  • International payments
  • Direct deposit of payroll
  • Card solutions
  • Positive Pay
  • Zero balance accounts
  • Sweeps
  • ACH blocks/filters

Contact Treasury Services at 314-506-5587 to learn more.

What are Cass Bank’s interest rates?2022-01-12T10:36:42-06:00

If you are looking for interest rates on deposit accounts, please contact Customer Service at 314-506-5678.

How do I apply for a loan?2022-01-12T10:34:00-06:00

If you are interested in applying for a loan, please contact Customer Service at 314-506-5678 or complete this online form:

 

How do I open an account?2022-01-12T10:34:23-06:00

If you are interested in opening an account at Cass Bank, please submit a request on the Contact Us form and a Customer Service representative will be in touch with you

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