FAQ 2017-10-23T12:56:19+00:00

FAQ

Find answers to our most commonly asked questions. If you are still unable to find what you are looking for, please contact us.

What is Cass Bank’s routing number? 2017-10-18T16:59:08+00:00

081000605

What is the Cass Bank holiday schedule? 2017-12-08T13:38:27+00:00

Cass Bank offices and branch locations will be closed on the following holidays:

2017

  • Monday, December 25th – Christmas Day

2018

  • Monday, January 1st – New Year’s Day
  • Monday, January 15th – Martin Luther King, Jr., Day
  • Monday, February 19th – President’s Day
  • Monday, May 28th – Memorial Day
  • Wednesday, July 4th – Independence Day
  • Monday, September 3rd – Labor Day
  • Monday, October 8th – Columbus Day
  • Monday, November 12th – Veterans Day
  • Thursday, November 22nd – Thanksgiving Day
  • Tuesday, December 25th – Christmas Day
What are the branch hours for Cass Bank locations? 2017-10-18T17:05:48+00:00

Branch locations are open Monday – Friday, from 8:30 a.m. to 5:00 p.m.

What are Cass Bank’s cut-off times for deposits, transfers, and payments? 2017-10-27T13:39:01+00:00
  • Deposits received before 2:00 p.m. Central time will be processed on that same business day.
  • Deposits made via remote capture before 4:00 p.m. Central time will be processed on that same business day.
  • Deposits received via our night depositories will post the next business day.

 

How do I stop payment on a check or ACH draft? 2017-10-27T16:42:10+00:00

Contact Customer Service at 314-506-5678 or if you are an existing eBanking customer, you can request stop payments via the portal.

What do I do if I suspect fraudulent or unauthorized transactions on my account(s)? 2017-10-18T17:06:03+00:00

You should immediately contact your relationship officer or Customer Service at 314-506-5678.

How do I report a suspicious/phishing email? 2017-10-18T17:07:56+00:00

If you suspect you have received a suspicious, fraudulent and/or phishing email, please contact Customer Service at 314-506-5678.

What if I forgot my online banking username? 2017-10-24T13:47:22+00:00

Contact the eBanking administrator at your company.

What if I forgot my online banking password? 2017-10-27T13:48:48+00:00

You can reset your password by following the steps on “reset your password” on the eBanking login page.

How do I enroll in online banking? 2017-10-18T17:08:47+00:00

To enroll in eBanking, fill out this enrollment form. A Customer Service representative will contact you within 24 hours.

What type of treasury management services does Cass Bank offer? 2017-10-18T17:08:53+00:00
  • eBanking with technical support
  • Remote deposits
  • ACH and wire payments
  • International payments
  • Direct deposit of payroll
  • Card solutions
  • Positive Pay
  • Zero balance accounts
  • Sweeps
  • ACH blocks/filters

Contact Treasury Services at 314-506-5587 to learn more.

What are Cass Bank’s interest rates? 2017-10-18T17:08:57+00:00

If you are looking for interest rates on deposit accounts, please contact Customer Service at 314-506-5678.

How do I apply for a loan? 2017-10-27T14:25:02+00:00

If you are interested in applying for a loan, please contact Customer Service at 314-506-5678 or complete this form:

* These fields are required.

How do I open an account? 2017-10-27T14:28:45+00:00

If you are interested in opening an account at Cass Bank, please fill out this form and a Customer Service representative will be in touch with you.

* These fields are required.